Assistant Property Manager

Role and Responsibilities

• Provide assistance and clerical support to property manager in the day-to-day operation of assigned properties.
• Greet individuals entering the administrative office of the property and answer telephone, ascertain nature of business and assist individual or refer to proper personnel for assistance.
• Collect rent and other charges from residents and deposit to bank according to policy.
• Process requests for interim rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
• Follow-up on delinquent accounts and pursue collections in accordance with established procedures.
• Computes tenant income, deductions, rents
• Maintain tenant files and related documentation regarding continuing eligibility and adjustments
• Produce letters and other office forms and records.
• Assist applicants with submitting an online application as needed.
• Conduct unit housekeeping inspections to assure adherence to established policies and standards
• Post charges associated with work order, late charges, etc. by entering them in computer and

        generating notices for residents

• Communicate with residents as needed to inform of policies, procedures, rules, and regulations
• Assist with leasing units by typing lease, reviewing and signing lease, collecting deposits, etc.
• Coordinate vacancy preparation in order to minimize time units are vacant
• Maintain waiting list by contacting applicants to determine continued interest, update information etc.
• Maintain records of the status of assigned units, e.g., filled, vacant, anticipated vacancy, etc.
• Conduct annual re-examinations and enter data into computer system
• Assist with eviction process, and prepare related documentation to support recommendation
• Accompany pest control technician when servicing property
• Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation
• Participate in hearings and appeals as needed
• Resolve conflict and complaints among residents, if possible, in order to avoid grievances
• Establish effective working relationships with other employees, residents, vendors, and general public.
• Performs all other duties as assigned by the Director of Housing Operations.

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